Customer Relationship Management
Our powerful CRM system contains a host of useful features and was designed to hold an enormity of information to improve all aspects of customer relations. Quickly create individual or business customer accounts with considerable data options. The dedicated fields cover a wide array of information, enabling you to really understand your consumers.
Should you require a specific piece of information regarding your customers, something that our preset fields don’t cover by default, you can easily create custom fields, limitlessly extending your data capturing abilities. These fields can be customised to store any kind of information.
Understanding Your Customers
Customer Reporting & Insights
Enjoy comprehensive access to customer reports, with total expenditures, most popular items and common payment methods, providing you with a better understanding of what your customers want. Tillpoint analyses and processes large amounts of raw data to provide you with significant insights into your customers, products and more!
Data-Backed Decision Making
Keep a close eye on your customers with Tillpoint; see their entire account activity at the quick touch of a button, such as sales, returns, payment methods and more! The collection and analysis of this data gives invaluable insights into your customers’ buying behaviour.
Improve Customer Experience
- Build and Spread Loyalty
- Enhance Customer Relations
Build and Spread Loyalty
Improved Customer Engagement
Create long-lasting customers through the use of Tillpoint’s loyalty features, actionable in the POS and completely customisable by you. Boost sales, keep customers happy, and drive repeat business. The offering of loyalty rewards also allows you to collect a range of valuable data regarding your customers. Tillpoint helps you discover the types of incentives that drive business.
Powerful POS Promotions
With a variety of features that help promote brand loyalty, from loyalty programs and bespoke offers to highly customisable gift card and punch card plans, Tillpoint provides you with the tools to find new ways of keeping your customers happy and satisfied. All promotions can quickly be accessed and actioned in the point of sale.
Generate Repeat Business
Create and implement multiple gift card and punch card plans, bespoke offers and a comprehensive loyalty scheme. All are easy-to-use and completely customisable, giving you unbeatable flexibility in the promotions you wish to run.
Customer Management Made Easy
Easily manage large numbers of customers with different requirements through Tillpoint. The preset fields enable you to successfully maintain customer settings, including tax exemptions, contraindications, customer grouping and more.
Enhance Customer Relations
Organised Customer Communication
Maintain a complete and organised record of all communication between you and your customers. Document any type of communication, such as post, phone call or SMS message, the subject matter of that interaction, and the time and date in which it took place. Keeping a thorough history of all communication helps staff keep customers happy.
Connect Customers to POS Transactions
The CRM lets you to add on-account credit and transaction limits, permanent discounts, and alerts, things which allow for streamlined ordering by optimising customer purchases. This information appears to servers when connecting customers to POS transactions.
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Customer Marketing & Engagement
Customer Marketing Management
Select preferred marketing methods in order to correctly reach your customers and enhance engagement. Set the method, frequency, and contact preference for each customer, enabling you to fine-tune your approach and market your products and services in a way that makes your clients happy.
Engage with Your Customers on Social Media
Save your customers’ social media accounts through the dedicated customer social media page, providing you with access to important line of communication between you and your clients.
Contact Customer Directly Through Email and SMS
Send emails or SMS messages directly through Tillpoint to let them know of upcoming offers, events and items, to get feedback on previous purchases, or to send them e-receipts instead of wasting printing paper.
Key CRM Features
Tillpoint is flexible and scalable to suit you, whatever your requirements.
Unlimited Customers
There is no upper-limit to the number of customers you can have in the customer list.
Custom Print Templates
Create a variety of templates for printing customer information.
Customer Types
Add individuals or businesses, giving you the flexibility to create a comprehensive customer database.
Group Customers
Create a range of groups to which you can add your customers, separating your customer base, allowing for more targeted marketing.
Alerts & Contraindications
Save every piece of important information for all your customers, including dietary requirements, food allergies or any other alerts that should be be made known to staff.
Custom Customer IDs
Give your customers unique IDs, making them easily searchable in the customer list.
Customer Tags
Assign tags to certain customers, which show at POS after adding the customer to an order, letting the cashier know of any special information or instruction.
Comprehensive Data Capturing
Save all kinds of customer information, with data fields covering everything from nickname to time zone.
Contact Preferences
Select the way in which each customer prefers to be contacted, allowing you to better target your clients.
Tax Exemptions
Select for which taxes customers are exempt, with the added ability of adding the reason why, and supporting document images.
Staying Social
Dedicated fields for customer social media profiles.
Customer Card Numbers
Give each customer a unique card number, allowing you to introduce physical cards for membership, promotional or sales purposes.
Permanent Discounts
Add permanent discounts for those special customers, automatically being applied whenever they make a purchase.
Set Credit Limits
Set on account credit limits for each of your customers, allowing them to place a certain amount of their purchase on their personal account.
Transaction Limits
Establish limits regarding the amount a customer may spend in one transaction.
Customer Marketing
Select the ways in which your customers preferred to receive marketing material.
Search Keywords
Add custom search keywords for your customers, enabling you to find each one in a matter of seconds.
Custom Fields
Create a variety of highly customisable custom fields, expanding data capturing abilities to meet even the most specialist of needs
Customer Loyalty Program
Design a loyalty program for your customers, allowing them to earn redeemable loyalty points with each transaction.
Punch Cards
Create a range of punch card plans, enabling your customers to collect punches and redeem them for items.
Gift Cards
Connect purchased gift cards to customer accounts, letting them purchase items when they please.
Memos & Communication
Add detailed memos in order to document customer communication and activity.
Contact
Send emails or SMS messages to your customers, direct from the app.
Customer Orders
View the orders connected to each customer’s account, including order details, total expenditure and outstanding amounts.
Account Activity
See in-depth account activity for each of your customers.
Interconnected Design
All modules within Tillpoint are connected to one another, allowing for a seamless and complete business application.
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All CRM Features
All features are included in every subscription plan, use only what you need at no extra cost!
Unlimited Customer Profiles
Integrated Help Centre
Comprehensive Search
Customisable Column Titles
Custom Print Templates
Customer Timeline
Sort Feature
Add Individual & Business Customers
Customisable Basic Data Fields
Customer Photos
Multiple Titles
Customer Grouping
Alerts / Contraindications
Customer Tags
Unique Customer IDs
Extensive Data Capturing
Multiple Taxes
Save Document Images
Social Media Slots
Customer Card Numbers
Permanent Discounts
Time Zone Select
Customer Credit Limits
Transaction Limits
Customer Notes
Marketing Preferability
Search Keywords
Custom Fields
Point of Contact Info
Intuitive Design
Loyalty Program
Customer Punch Cards
Gift Cards
Create Customer Memos
Full Account Activity
Send Emails from App
Send SMS Messages from App
Interconnected Design
Highly Customisable